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Terms of Use

The Frequency Store / Alchimie de Lumière — Internet Merchant Policies and Procedures
Introduction
The Frequency Store is a trading name owned and operated by Alchimie de Lumiere Pty Ltd. The Frequency Store is our online presence for the sale and distribution of spiritual educational products. The Frequency Store is synonymous with Alchimie de Lumiere Pty Ltd therefore all transactions are being entered into with Alchimie de Lumiere Pty Ltd, including all policies and procedures outlined within this document and website.
Alchimie de Lumiere regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Alchimie de Lumiere users, and conforms to Internet privacy standards. By using this site, you agree to the Internet Privacy Policy of this web site, which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on this web site. If you have questions or concerns regarding this statement, you can contact us by emailing at customer-service@thefrequencystore.com or telephone +61 2 6688 2259.
Information: Collection, Use & Storage
Collection of Information:
In order to use The Frequency Store website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Alchimie de Lumiere is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information:
Any details collected from Alchimie de Lumiere customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information:
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at customer-service@thefrequencystore.com
Access to Collected Information:
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at customer-service@thefrequencystore.com
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Alchimie de Lumiere uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at customer-service@thefrequencystore.com You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Alchimie de Lumiere may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Alchimie de Lumiere does not share any information with third parties for any unknown or unrelated uses
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on The Frequency Store site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of thefrequencystore.com.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Security Policy
Alchimie de Lumiere uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Alchimie de Lumiere or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Alchimie de Lumiere.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
Physical Goods:
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Our standard procedure is to send your goods within two (2) working days via Australia Post; despite our best endeavors sometimes things do not go to plan - if for some reason we cannot ship your goods within 2 business days we will contact you. If you wish to query a delivery please contact us at customer-service@thefrequencystore.com
Digital Delivery:
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Upon a successfully transaction, the digital download is then immediately accessible from logging into "My Account". If you wish to query a delivery please contact us at customer-service@thefrequencystore.com
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a Seven (7) day money-back guarantee from the time you receive the goods. Please email us at customer-service@thefrequencystore.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Alchimie de Lumiere will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Digital Download Return Policy:
There are NO RETURNS OR REFUNDS for products that are purchased as a Digital Download. Regarding digital downloads, customers will have the opportunity to download the digital files 3 times. In the event that the files were corrupted during the course of transmission or they were never successfully downloaded during the allowable download quota (3 times), you may send a request to customer service at customer-service@thefrequencystore.com and upon approval, your download quota will be extended.